Privacy Policy

Introduction

Welcome to Real Morocco Experience. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book tours or activities with us
• Contact us via email, phone, or WhatsApp
• Subscribe to our newsletter
• Complete forms on our website
• Interact with us on social media

This information may include:

• Name, email address, and phone number
• Date of birth and nationality
• Payment information (processed securely through our payment providers)
• Travel preferences and special requirements
• Passport information (when required for bookings)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and general location information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process your bookings and send confirmations
• To communicate with you about your itinerary, changes, or updates
• To respond to your inquiries and provide customer support
• To send promotional materials, with your consent
• To comply with legal obligations and protect our rights

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist us in operating our business (e.g., payment processors, email service providers)
• With local guides, drivers, and accommodation providers to fulfill your bookings
• When required by law or to respond to legal process
• To protect the rights, property, or safety of Real Morocco Experience, our customers, or others
• In connection with a business transfer, such as a merger or acquisition

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As a Morocco-based company serving international clients, your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure that your data receives an adequate level of protection.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies, but this may affect your ability to access certain parts of our website.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.